Robert Barnes

Director and Trainer

The American Language Center El Jadida | Greater Casablanca, Morocco

Managed daily operations at an international non-profit with approximately 45 employees and an enrollment of approximately 1,200 students per term. Responsibilities include: Staff, Operations & Budget Management; Community & Partnerships Development; Training Design & Implementation; Financial & Reporting; Human Resources; and Cultural & Community Service.

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• Saved the NGO from closure by reversing its cash flow from negative $ 70K to positive $ 30K and reconciling $ 100K of fiscal discrepancies. Succeeded this feat by introducing streamlined administrative processes, best practices, and restructuring the overall accounting policy.

• Increased employee engagement by standardizing compensation packages, providing opportunities for employees to design and work on special projects/activities, and doubling the number of adult activity options.

• Instituted strict financial control and creative programming to successfully complete the last half of the contractual obligation with the U.S. Embassy for the ACCESS micro-scholarship program in 4 months with 25% of the budget.

• Successively hosted the two largest international conferences in the association's 50-year history (600+ and 700+ participants) using active listening to identify the wants and needs of partners and international participants.

• Reduced telecommunications expenses by 50% and annual IT repair expenses by 80% by renegotiating the telecommunications contract locally and upgrading the technological infrastructure to become an international test center.

• Improved community engagement by increasing the number of cultural events from 2 to over 20 events per year, half of which represent customer demographics. This initiative resulted in an increase of more than 80% in the attendance rate.

• Oversaw the organizational restructure and decision-making process as well as created and articulated all policies and workflow, ensuring effective communication and implementation of ALC and ACA policies.

• Established solid partnerships with vendors and publishers to introduce new programming materials now being used by 50% of the organization's NGOs. Benefited from donations of materials and custom programming materials from the publisher.

• Streamlined administrative processes by using Google Suite interconnectivity, freeing time for 80% of admin staff to cross-train and specialize in other duties.